How can we help?
Most things are answered below. If yours is not, write to us — a real person reads every message, and we reply by email.
Common questions
The six that come up most.
Is Chef a real person?
No. Chef is an AI cooking assistant made by WAW, and its voices are synthetic speech. It can make mistakes, so check anything safety-critical yourself — allergens, cooking temperatures, whether meat is cooked through. Messages you send us from this page are read by a real person.
What happens when my free trial ends?
Nothing disappears. Your recipes stay yours and stay readable — you can open and read anything you have saved. Cook mode and Chef's active tools (asking him questions, generating and adapting recipes, scaling, and the shopping list) need a subscription. If the trial runs out while you are mid-cook, that cook finishes first — Chef will never interrupt you at the hob.
How do I cancel?
Go to Billing in your Chef account and press Cancel subscription. You keep everything until the end of the period you have paid for, and nothing more is charged. If you cancel within 14 days of subscribing, or of a yearly renewal, we refund what you paid minus the days you have used — ask for it at hello@chefbywaw.com. The details are in the membership terms.
I think I've been charged twice
This usually means one subscription on the web and another through a phone — it is easy to do by accident, and it is our problem to spot rather than yours. Write to us below and we will tell you exactly what is running and where. You choose which to keep; we will never cancel one on your behalf without asking.
I have a voucher code
Enter it at the payment step, alongside your card details. If it is a code for free days rather than a discount, it works on the web and in the apps alike, and the free time is added on top of any trial you still have left — never overlapping it. If a code will not go through, send it to us below and we will tell you why.
Chef suggested something I cannot eat
Tell him. Allergies, intolerances and anything you are avoiding can be set in your account, and Chef takes them into account when finding and adapting recipes rather than only when writing them. If something still slips through, please report it below with the recipe — that is the kind of miss we most want to hear about.
How do I delete my account, or get my data?
Both are in your account settings, and neither requires asking us. Deletion removes what you have made across everything, permanently. You can download everything you have created first — and that stays available even if your subscription has lapsed.
Still stuck? Write to us
Tell us what happened and what you were trying to do — that is usually enough for us to fix it first time.